reduce process costsmaximize conversion

0 subscriptions are managed on the ccb platform.

We offer over 50 years of publishing expertise combined with digital know-how. Our ccb customer care and billing platform flexibly processes a wide variety of paywall models. Through data-driven campaigns, our partner, dsb ebusiness, ensures accurate smart content and conversion boosting.

Perfect your customer lifecycle management. Our customer care platform maps integrated sales processes for digital and print content without media disruption.

Angus Chevenix Trench

ccb helps you to acquire new subscribers, increase customer loyalty and regain readers.

Angus Chevenix Trench,
CEO

flexible solutions forcreative strategies

Are you experimenting with different business models? Then you need a flexible customer care and billing solution which supports your innovative ideas!

ccb supports you whether you are using a freemium or metered model. It adapts easily to a vast variety of subscription alternatives. ccb manages and bills digital subscriptions, physical subscriptions, bundle subscriptions, micro subscriptions, club models, or single product sales via your online magazine store. ccb gathers and processes data from your e-shop and CRM and ERP systems.

Alexander Münch

This guarantees a full view of all subscriber activities on one platform.

Alexander Münch,
CBDO

customer managementphysical and digital

0 digital subscriptions are managed via ccb

dsb has been processing digital subscriptions for more than a decade. We were one of the first software providers, to develop solutions for online content monetization for media companies in the UK, US and Germany. And we’ve now been doing this for over a decade.

Whether it’s Future, Immediate Media or the Funke Mediengruppe —many of the industry’s leaders rely on ccb when it comes to managing their physical, digital or combined subscriptions. They all profit from highly automated, resource-efficient processes. The flexible integration capability of ccb guarantees our customers long-term investment security for their existing IT infrastructure.

Most of our customers use ccb by dsb® as a SaaS solution hosted in our own cloud-based data centre. As special requirements sometimes call for special solutions, we also offer ccb by dsb® as an on-premise software solution.

Digital Transformationonline self service

Our online customer self-service module is being used by leading media companies in Europe. You too can optimize your customer relationship management: allow your readers to buy subscriptions, place forwarding orders or change their addresses 24/7. A fully automated data exchange between our online self-service tool and your back-office systems ensures low process costs and high data quality.

ccb digitalizes your processes using a subscription management tool developed with publishing professionals.

Danny Millward

Additionally, we will support your call centre with an automated email management solution.

Danny Millward,
Deputy Managing Director at dsb.net

address management &billing

Data quality makes the difference! Using intelligent deduplication, multiple merge dynamics and postal data verification ccb offers you the best possible address data.

ccb takes care of your billing, dunning procedures, payment processing, printing and mailing. If preferred, PDF invoices can be sent via email.

Alexander Münch

ccb offers you a payment history with a GDPR compliant invoice archive system. With ccb you profit from lean processes!

Alexander Münch,
CBDO

Smart & flexibelcustomer insight

All customer sales and interaction data are fed into a dedicated data warehouse to provide a sophisticated platform for analysis and selection. In addition, data can be ingested via SFTP or web services from external sources (e.g. web logs) to enrich your data set and insight capabilities. Easily create individual queries using drag & drop.

ccb analytics offers:

• Customised presentation of statistics
• User-defined queries
• Simple data export
• automated dispatch of reports
• Data feeds for external CRM providers

 

Angus Chenevix Trench

Our data warehouse is the basis for targeted marketing, cross- and up-selling and connected marketing campaigns.

Angus Chenevix Trench,
CEO

CUSTOMER CARE

content access softwarereader management

The ccb platform ensures a secure and simple login and registration procedure. Realtime authentication with your backend is included.

If you’re looking to increase your online content revenue, we have a tried and tested solution. ccb adapts easily to a wide range of paid content models. We support hard, soft and metered paywalls, as well as print and digital subscriptions, one-time products, subscription bundles and combined subscriptions.

Readers are only willing to pay for content they are really interested in. Our partner, dsb ebusiness, has developed a smart content tool that will provide your potential and existing customers with news on the topics that fascinate them.

Alexander Münch

Through high usability we lower purchasing barriers and maximize conversion.

Alexander Münch,
CBDO

fully automated payment processes

PayPal, credit card, SEPA direct debit, purchase on account or Amazon Payments – with the ccb payment gateway you benefit from a wide range of payment methods.

We support your payment processes where you need us. From one-time payments in your e-shop to integrated services, including fully automated invoice generation and billing – you determine the extent of integration.

We ensure reliable and secure payment transactions between web shop, customer care and billing platform and payment provider. As our solutions are tailored to the publishing and media sector, recurring payments are part of our daily business. At the press of a button you can access the payment history of your subscribers

 

Alexander Münch

Contact us to learn about our blacklisting features.

Alexander Münch,
CBDO

paid content modelssuccess strategies

Based on more than 50 years of experience in the publishing world, our specialists have inside knowledge of the media sector and its special needs. We help media industry leaders in the UK and Germany find the content payment model that perfectly fits their portfolio. Benefit from our international digital and physical subscription experience.

You have new subscription offers in mind?

With the ccb suite you can

  • define any subscription period
  • create bundled packages (digital/online)
  • conduct mass price updates
  • remove purchase barriers with the large range of payment options

The ccb suite offers many ready-to-use integrations. Please contact us for more information.

Angus Chenevix Trench

Our team supports you with flexible subscription models and agile software development.

Angus Chenevix Trench,
CEO

PAYWALL

ONLINE CUSTOMER SERVICELEAN PROCESSES

We integrate your customer self service portal, no matter if you use our ccb suite or your own backend system. So your ERP system is fed automatically — without manual input!

Image boost – 24/7 service
Many users prefer online customer services (OCS). This enables them to communicate flexibly and at any time.
Outsourcing business processes
Integrate your customers into your business processes! New address or bank details, redirection and subscription cancellation are just a few examples. Free up your internal resources!
Efficient support
Benefit from powerful contact management and automated back-office processes. Minimize your process costs.
Complete or REST solution?
In addition to the complete solution, including interface, the functions are also available as business services on a REST basis in order to easily integrate them into your existing solutions.

Online Customer ServiceUSING POTENTIAL

Our online customer service tools support your customer acquisition and retention campaigns. Our solutions provide you with a perfect reader service and boost your subscription sales.

Use your OCS platform for address acquisition. Offer your customers the opportunity to give away their own subscription to a friend during the holiday season on the self-service pages. Generate new leads quickly and easily.

Use OCS websites as an advertising platform. Place cross-, up- and bestseller offers here. Offer your print readers the upgrade to a combined subscription.

Angus Chenevix Trench

We customize the OCS portal so that it fits seamlessly into the brand world of your magazines and your corporate identity.

Angus Chenevix Trench,
CEO dsb.net

FULLY AUTOMATEDE-MAIL-PROCESSING

Lower your process costs and reduce the number of emails your service agents have to write. With numéro, we offer you an email tool that automatically categorizes messages and sends predefined replies.

The software automatically triggers downstream processes in case of cancellations, new requests for issues or changes of address.

Through the integration of numéro into the ccb suite, your team members can view all information at a glance in the ccb Customer Interaction Centre. There is no need to switch between different systems. All changes are automatically transferred to your back-office systems. This saves time and reduces the risk of error.

 

Alexander Münch

Our British customers are convinced of the advantages of numéro and use the tool very successfully.

Alexander Münch,
COO UK und CBDO

PROFIT FROM OURINTERFACE FLEXIBILITY

0 mtl. User Touchpoints

Do you want to consolidate your data in a data warehouse or switch to a new shop platform? Or are you thinking about outsourcing and cloud solutions? No problem! ccb connect offers the necessary flexibility for designing individual solutions and enables you to be optimally prepared for future developments.

ccb connect is a practice-oriented toolkit that helps you to exchange and process information between all relevant systems (CRM, ERP software, online shop, etc.). The flexible integration capability of ccb connect offers long-term investment security for your existing IT infrastructure.

Danny Millward

cbb connect enables you to integrate new tools at any time.

Danny Millward,
Deputy Managing Director at dsb.net

MODULAR PRINCIPLECCB CONNECT

ccb connect is a modular system of tools and technologies. You decide which new solution you need and which of your existing applications are integrated. Benefit from secure and scalable ready-to-use integrations in your ERP or CRM system or with common payment providers.

Technical facts at a glance:
Access to the ccb suite is via web service or API (SOAP/REST). Batch interfaces enable large data volumes to be processed. Whether it’s PayPal, Amazon Pay, Wirecard or Apple Pay — we have the interfaces. With ccb connect you are linked to popular entitlement resources, such as Adobe DPS and Google Newsstand.

AUTOMATE & INTEGRATE

Powerful partnere-commerce experts

powered by dsb ebusiness

Are you looking for innovative ideas to monetize your content? Our consultants and developers at dsb ebusiness will work with you to develop sales and marketing strategies. We will boost your acquisitions and renewals with dynamic data-driven, cross-channel campaigns. The loyalty of our clients is proof of our success: for more than a decade, media companies in Europe have been using our online subscription shops and online marketing solutions.

The e-commerce experts at dsb ebusiness and the programming specialists at dsb ccb solutions will develop tailored solutions for your company. Both teams work closely together, so you profit from automated processes and profitable online sales channels.

Martin Wepper

Based on business intelligence analyses, we identify cross- and up- selling opportunities. We maximize your sales per reader.

Martin Wepper,
CEO dsb ebusiness

successful onlinesubscription stores

powered by dsb ebusiness
0 subscriptions monthly via our e-shops

Are you planning a new magazine website or the relaunch of your existing subscription store? Then we’re the right people to help you.

Thanks to our cross-channel approach, your readers can enjoy their personalised content on any device. Through intelligent cross-channel persona building, we generate additional connected commerce, while our recommendation engine identifies cross- und up-selling opportunities.

The Future Group and the London Review of Books are only two of the media companies who rely on us, when it comes to developing and managing their e-shops.

smart content meanshigher revenues

powered by dsb ebusiness

We offer your readers personalized & device-independent smart content. We link this dynamic content to individual subscription offers. Our business intelligence tool provides you with detailed analyses of your customers’ reading preferences and builds the basis for targeted content.

We analyse the media usage habits of your readers and contact them at the relevant touchpoints.

Martin

The combination of smart content with personalized offers increases your digital subscriptions!

Martin ,
CEO dsb ebusiness

MultidimensionalBusiness Intelligence

powered by dsb ebusiness

business intelligence

We offer you a business intelligence cockpit (BI) specially tailored to the needs of the publishing and media sector. This is where web tracking results from e-shops and apps meet subscription orders from various channels. Real-time data from ccb, CRM, PIM and ERP turn the data warehouse into a cross-process management tool.

In addition to measuring standard key performance indicators (KPIs), you can also trigger individual queries. When you make your own evaluations in the business intelligence cockpit, new relationships become clearer and processes more transparent.

Martin Wepper

Our BI has flexible interfaces. This enables marketing to be targeted to specific contexts and individual parameters to be measured.

Martin Wepper,
CEO dsb ebusiness

E-COMMERCE IMPULSES

DO YOU HAVE NIGHTMARES ABOUT STANDARD SOFTWARE?WE’LL WAKE YOU UP!

Together we’ll create an individual concept for the use of ccb by dsb — based on your business processes, the existing system landscape and a holistic CRM concept.

With over 50 years of expertise in the publishing and media sales world, we know the special features of the industry inside out. The success of our customers depends on individual sales ideas and clever back-office processes. Especially with digital content, permanent experimentation with price models and subscription variants is the key to success. This is why we offer you a flexible customer care and billing platform that is open to your creative sales ideas.

SMARTCONSULTING

Would you like to better connect your fulfilment, subscription sales and e-business activities? Our consultants will advise you how to optimise your processes.  Here we’re not only expertly equipped to handle the software, we also know the physical workflows and thus the most serious pitfalls.

Large amounts of data, complex constellations and low data quality often present a challenge for data migrations in the media environment. Don’t worry, the transition will be smooth in the hands of our experienced specialists.

Danny Millward

We will prepare your team with tailor-made user training. The structure and content will naturally be geared to your individual processes.

Danny Millward,
Deputy Managing Director at dsb.net

Consulting & Inspiration