ONLINE CUSTOMER SERVICELEAN PROCESSES

We integrate your customer self service portal, no matter if you use our ccb suite or your own backend system. So your ERP system is fed automatically — without manual input!

Image boost – 24/7 service
Many users prefer online customer services (OCS). This enables them to communicate flexibly and at any time.
Outsourcing business processes
Integrate your customers into your business processes! New address or bank details, redirection and subscription cancellation are just a few examples. Free up your internal resources!
Efficient support
Benefit from powerful contact management and automated back-office processes. Minimize your process costs.
Complete or REST solution?
In addition to the complete solution, including interface, the functions are also available as business services on a REST basis in order to easily integrate them into your existing solutions.

Online Customer ServiceUSING POTENTIAL

Our online customer service tools support your customer acquisition and retention campaigns. Our solutions provide you with a perfect reader service and boost your subscription sales.

Use your OCS platform for address acquisition. Offer your customers the opportunity to give away their own subscription to a friend during the holiday season on the self-service pages. Generate new leads quickly and easily.

Use OCS websites as an advertising platform. Place cross-, up- and bestseller offers here. Offer your print readers the upgrade to a combined subscription.

Angus Chenevix Trench

We customize the OCS portal so that it fits seamlessly into the brand world of your magazines and your corporate identity.

Angus Chenevix Trench,
CEO dsb.net

FULLY AUTOMATEDE-MAIL-PROCESSING

Lower your process costs and reduce the number of emails your service agents have to write. With numéro, we offer you an email tool that automatically categorizes messages and sends predefined replies.

The software automatically triggers downstream processes in case of cancellations, new requests for issues or changes of address.

Through the integration of numéro into the ccb suite, your team members can view all information at a glance in the ccb Customer Interaction Centre. There is no need to switch between different systems. All changes are automatically transferred to your back-office systems. This saves time and reduces the risk of error.

 

Alexander Münch

Our British customers are convinced of the advantages of numéro and use the tool very successfully.

Alexander Münch,
COO UK und CBDO

PROFIT FROM OURINTERFACE FLEXIBILITY

0 mtl. User Touchpoints

Do you want to consolidate your data in a data warehouse or switch to a new shop platform? Or are you thinking about outsourcing and cloud solutions? No problem! ccb connect offers the necessary flexibility for designing individual solutions and enables you to be optimally prepared for future developments.

ccb connect is a practice-oriented toolkit that helps you to exchange and process information between all relevant systems (CRM, ERP software, online shop, etc.). The flexible integration capability of ccb connect offers long-term investment security for your existing IT infrastructure.

Danny Millward

cbb connect enables you to integrate new tools at any time.

Danny Millward,
Deputy Managing Director at dsb.net

MODULAR PRINCIPLECCB CONNECT

ccb connect is a modular system of tools and technologies. You decide which new solution you need and which of your existing applications are integrated. Benefit from secure and scalable ready-to-use integrations in your ERP or CRM system or with common payment providers.

Technical facts at a glance:
Access to the ccb suite is via web service or API (SOAP/REST). Batch interfaces enable large data volumes to be processed. Whether it’s PayPal, Amazon Pay, Wirecard or Apple Pay — we have the interfaces. With ccb connect you are linked to popular entitlement resources, such as Adobe DPS and Google Newsstand.

AUTOMATE & INTEGRATE