reduce process costsmaximize conversion

0 subscriptions are managed on the ccb platform.

We offer over 50 years of publishing expertise combined with digital know-how. Our ccb customer care and billing platform flexibly processes a wide variety of paywall models. Through data-driven campaigns, our partner, dsb ebusiness, ensures accurate smart content and conversion boosting.

Perfect your customer lifecycle management. Our customer care platform maps integrated sales processes for digital and print content without media disruption.

Angus Chevenix Trench

ccb helps you to acquire new subscribers, increase customer loyalty and regain readers.

Angus Chevenix Trench,
CEO

flexible solutions forcreative strategies

Are you experimenting with different business models? Then you need a flexible customer care and billing solution which supports your innovative ideas!

ccb supports you whether you are using a freemium or metered model. It adapts easily to a vast variety of subscription alternatives. ccb manages and bills digital subscriptions, physical subscriptions, bundle subscriptions, micro subscriptions, club models, or single product sales via your online magazine store. ccb gathers and processes data from your e-shop and CRM and ERP systems.

Alexander Münch

This guarantees a full view of all subscriber activities on one platform.

Alexander Münch,
CBDO

customer managementphysical and digital

0 digital subscriptions are managed via ccb

dsb has been processing digital subscriptions for more than a decade. We were one of the first software providers, to develop solutions for online content monetization for media companies in the UK, US and Germany. And we’ve now been doing this for over a decade.

Whether it’s Future, Immediate Media or the Funke Mediengruppe —many of the industry’s leaders rely on ccb when it comes to managing their physical, digital or combined subscriptions. They all profit from highly automated, resource-efficient processes. The flexible integration capability of ccb guarantees our customers long-term investment security for their existing IT infrastructure.

Most of our customers use ccb by dsb® as a SaaS solution hosted in our own cloud-based data centre. As special requirements sometimes call for special solutions, we also offer ccb by dsb® as an on-premise software solution.

Digital Transformationonline self service

Our online customer self-service module is being used by leading media companies in Europe. You too can optimize your customer relationship management: allow your readers to buy subscriptions, place forwarding orders or change their addresses 24/7. A fully automated data exchange between our online self-service tool and your back-office systems ensures low process costs and high data quality.

ccb digitalizes your processes using a subscription management tool developed with publishing professionals.

Danny Millward

Additionally, we will support your call centre with an automated email management solution.

Danny Millward,
Deputy Managing Director at dsb.net

address management &billing

Data quality makes the difference! Using intelligent deduplication, multiple merge dynamics and postal data verification ccb offers you the best possible address data.

ccb takes care of your billing, dunning procedures, payment processing, printing and mailing. If preferred, PDF invoices can be sent via email.

Alexander Münch

ccb offers you a payment history with a GDPR compliant invoice archive system. With ccb you profit from lean processes!

Alexander Münch,
CBDO

Smart & flexibelcustomer insight

All customer sales and interaction data are fed into a dedicated data warehouse to provide a sophisticated platform for analysis and selection. In addition, data can be ingested via SFTP or web services from external sources (e.g. web logs) to enrich your data set and insight capabilities. Easily create individual queries using drag & drop.

ccb analytics offers:

• Customised presentation of statistics
• User-defined queries
• Simple data export
• automated dispatch of reports
• Data feeds for external CRM providers

 

Angus Chenevix Trench

Our data warehouse is the basis for targeted marketing, cross- and up-selling and connected marketing campaigns.

Angus Chenevix Trench,
CEO

CUSTOMER CARE